How to request a refund
Email hello@zodiactech.net with your name, order reference, payment date, plan, and reason. We acknowledge requests within 2 business days and review account activation and usage records before deciding eligibility.
Before activation
If you cancel before software access is activated, you may request a refund of the eligible amount. We will disclose and explain any direct, non-refundable third-party charge already incurred for your order.
After activation
If access is activated but the product materially fails to provide the purchased capabilities, contact us promptly. We first investigate and try to restore the promised access. If we cannot provide the purchased service, we review a refund for the affected unused portion, consistent with applicable consumer rights. A change of mind after usable access begins does not by itself guarantee a full refund.
Duplicate or incorrect charges
A verified duplicate payment or charge collected in error is refunded through the original payment method where technically possible.
Processing time
We notify you of the outcome of the review. For an approved refund, Zodiac initiates it within 7 business days after approval. The payment provider or bank may take additional time to post funds. Business days mean Monday–Saturday, excluding public holidays in Pakistan. If a request is declined or partially approved, we explain the decision and calculation.