Business and product
Zodiac Technologies, 12, Block C, Royal Residencia, Defence Road, Lahore, Punjab, Pakistan 54600, provides the Translation API and browser-based AI workspace described on this site. These terms apply to the software access plans displayed here. Separate custom development, consulting, SEO, support, and marketing services are not included in a software access purchase.
Access term and allowances
Each plan is a one-time purchase for the specified access term and does not renew automatically. The term begins when Zodiac activates the account after payment confirmation. The selected plan sets a translated-word allowance for each month of the active term, a website limit, and a supported-language limit. Unused monthly words do not carry forward. Contact us before ordering to confirm the languages you need are supported.
Account use
You are responsible for the accuracy of your registration details and the security of credentials issued to your organization. Do not share credentials beyond authorized users, exceed the purchased plan limits, interfere with the service, use it unlawfully, or submit content you lack the right to process. We may suspend access for material misuse while we investigate and contact you.
Availability and support
We aim to provide access to the purchased software during the active term, but occasional maintenance or service interruptions may occur. For product or account support, email hello@zodiactech.net or call +92 331 797 4746 during Monday–Saturday, 10:00 AM–6:00 PM PKT, excluding public holidays. Custom integration labor is outside these plans.
Pricing, cancellation and refunds
The displayed price is for the full access term. Paddle shows the final amount, applicable tax, and payment currency before an order is placed. See the Refund policy for cancellation and refund conditions. Approved refunds are initiated within 7 business days after approval; bank posting can take longer.
Complaints and governing law
Send a complaint with your name, order reference, and issue to hello@zodiactech.net or call +92 331 797 4746. We acknowledge it within 2 business days and aim to resolve it within 10 business days; if more time is needed, we explain why and provide next steps. These terms are governed by the laws of Pakistan, and, subject to applicable consumer law, disputes fall under the courts of Lahore, Punjab, Pakistan.